Over the past sixty days, I’ve had the opportunity to drive over 4000 miles in Australia, New Zealand, Germany and the U.S. I’m writing this message from near Berlin, having just spent the past few days navigating Germany’s famous Autobahn. The Autobahn is famous because it generally has no speed limits. Cars are known to […] ↓ Read the rest of this entry…
As the CEO of my firm, I consider myself an investor. Like any other business owner, I control balance sheet assets in the form of cash, equipment, facilities and inventory. Like others, I also employ off-balance sheet assets in the form of my team. My job as CEO is to invest my cash in the […] ↓ Read the rest of this entry…
Over the past few years, I’ve traveled throughout North America presenting a workshop entitled “Secrets of High Performing Practices” at our Business of Eyecare Forum programs. At the beginning of this workshop that explores the strategies behind success, I pull out a $100 bill and ask my audience; “who wants this?” Invariably, I get a […] ↓ Read the rest of this entry…
In early September, Cleinman Performance Partners hosted a weekend event for those members of Cleinman Performance Network who were celebrating their ten year anniversary. Some 30 individuals were treated to an immersion experience in our backyard, “America’s Village,” Cooperstown, NY. The event included VIP tours of the Baseball Hall of Fame; the New York State Historical […] ↓ Read the rest of this entry…
We’re making our final plans for the new series of Business of Eyecare Forums. This one-day practice leadership university will visit 20 cities over the next year including Cleveland, Knoxville, San Diego, Denver, Modesto, Seattle and Albuquerque. Join us for this free experience in practice, people and technology leadership graciously underwritten by Hoya Vision Care. […] ↓ Read the rest of this entry…
Feeling a bit down? Life not going as you think it should? Well, when little things bother you, or if you’re just looking for a little inspiration to share with your team, here’s a great little video that will help. Whomever is raising Jessica is doing it right. Jessica’s Daily Affirmation Tweet This Post
The other day, I found myself in Marlborough, Massachusetts for one of our Business of Eyecare Forum events. This program, a one-day practice leadership "university," is loaded with lessons on how to deliver a lasting and memorable patient/customer experience. The event was held at the Best Western Plaza Hotel and Trade Center, apparently about the […] ↓ Read the rest of this entry…
I'm vacationing in one of my favorite areas, Rockport, Massachusetts. This quintessential New England seaport village near Gloucester is like stepping back in time. So I call a favorite Rockport restaurant (My Place by the Sea) to make reservations for this evening. It's 11am. Phone is answered. I tell the guy that I want to […] ↓ Read the rest of this entry…
Why does our industry continue to destroy it's overall brand through discounting? Why do ECPs, who can't possibly compete on price, even make the attempt? In the absence of anything else, yes, price prevails. But it's so easy to deliver something besides price! One of the key messages that I deliver to my audiences as I […] ↓ Read the rest of this entry…
Back in the mid 1980’s, I had the good fortune to visit 3M’s headquarters in St. Paul, Minnesota. Sitting in the reception area, awaiting the start of my meeting, I noticed a large sign, containing the venerable firm’s Mission Statement. While the totality of the statement is lost in my memory, I’ll never forget this […] ↓ Read the rest of this entry…
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